Returns & Exchanges
At WOODS CUE, we stand behind the quality of our billiards equipment and offer a 30-day return window for items in their original, unused condition. Whether you are unsatisfied with the balance of your cue or the fit of your case, we are committed to ensuring you have the right gear for your game.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the cue or accessory in its original protective packaging, ensuring that the cue shaft and butt are securely padded to prevent warping or damage during transit.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized courier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians verify the item's condition and straightness, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing